When I get a problem on one of my blogs, and it is only on extremely rare occasions, I get into my sleuth mode.
Sleuth mode? Do I hear you ask? Yes! Sleuth mode. As Sherlock Holmes said, in Ch.6 of The Sign of Four, 1890; ...
"You will not apply my precept," he said, shaking his head. "How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth". - Sir Arthur Conan Doyle.
OK. Enough of the romance, and fantasy, let's look at problem solving on blogs.
Nearly everyday, I visit my friend's main blogs, The Real Blogger Status, and PChuck's Network, to see what he's been up to while I've been sleeping - he's in America and I am in Australia - which puts us hours ahead of him - in the future!(hahaha). Chuck never ceases to amaze me with his knowledge of IT, Computers and, of course, blogging. That's been his job, for all his adult life, so it's natural he would be good at it. The point I am making is, you have to have a source from which you gain knowledge, if like me, you have none other than what you've gleaned in a short five years.
Chuck, for me, is that source of accumulated knowledge. He's my computer problem/blogging problem, fix-it-all knowledge bank, so to speak, but, unfortunately, he doesn't have all the answers, all the time - at the time I want them. He's only human, so, he sends me on a mission to 'suss-out' the possible reasons, to eliminate the impossible, so I can present to him, a scenario of not necessarily improbable possibilities. (Don't worry, I don't get it, either).
Here is a perfect example of what I am talking about. Some people have been reporting problems with their Followers gadget, and are Missing Followers. Of course, people with problems think that simply by writing in to the Blogger Forum, that the Helpers, or Blog*Stars/TCs, are all Google Employees/Engineers, and when they read the problem threads, automatically know the Blog URL, can see front pages, know what the blogger was doing when a problem occurred, what Browser he/she uses, and how many teeth he/she still have! Not so!
Chuck has written several posts on "How to ....", specifically about network problems, but problems none the less, and I'm sure many bloggers have read them. However, for those who haven't, there is still salvation out there - somewhere.
Chuck has also written this post, on Asking For Help - and lists the things required by most people who try to solve problems. Even Blogger Employee has requested it!
So, give it some thought, if a problem occurs. Eliminate the impossible, nominate the improbable, and list the possible. Then, think about it.
- Have you changed Browsers?
- Have you edited the html on the Template?
- Can you remember 'tweaking' anything in particular?
- Have you added a new gadget to your blog?
- Has the problem happened since then?
- Have you noticed other problems?
... and if you figure it out by yourself, after you've asked for help, PLEASE report your success, and the manner in which you achieved it. That may help others with the same problem!